Delivery & Returns
We would like to make it as easy as possible for you to make a return or exchange and as such we are happy to provide you with a refund or exchange where goods:
- are returned with 14 days;
- are accompanied with your proof of purchase;
- are returned in their original saleable condition with the original tags where applicable attached;
- have not been used or damaged; and
- where if the purchase was online, a Return Authorisation (RA) has been approved and is accompanied by a completed Return Form.
Please be advised that we do not offer refunds for change of mind, or on Gift Vouchers. These purchases are final.
We do not offer refunds or exchange on jewellery due to hygiene considerations unless the item is found faulty.
If you are returning items purchased online we recommend using a traceable method (i.e. Express Post) when returned goods to Wen & Ware Living.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
If your request for a refund is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you your refund has been approved for an online purchase and you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item was purchased online you, once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product please see us instore, or for those purchase made online please contact us for a return address. Email us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.